Ordering and Shipping

Shipping Costs and Information

Orders shipping within the US and Canada ship via UPS or FedEx Ground service.

Orders totaling $0 USD ship via the United States Postal Service, regardless of destination.

Orders typically ship within 1–3 business days of placement.

Express shipping is available at an additional cost for phone orders only: 800.245.5676 (toll-free) Monday–Friday, 9:30 a.m.–4 p.m. ET.

When will I receive my order?

Orders typically ship within 1–3 business days of placement. While we don’t anticipate delays with Concept2 processing your order, UPS and FedEx have suspended their guaranteed services. Concept2 will not be held responsible for shipment delays.

UPS Service information >

FedEx Service information > 

Please track your package with the carrier to get the most accurate information about when it will be delivered

If you are purchasing this as a gift, you can download a gift acknowledgement to give to the recipient while we work hard to get your order to you.

Can I ship to a business address?

Yes, it is possible to ship to a business address. 

Can I schedule a specific delivery date?

No, it is not possible to choose a specific date on which to receive your order; however, if you have a preferred date on which you would like your order to ship from Concept2, please place your order by phone: 800.245.5676 (toll-free) Monday–Friday, 9:30 a.m.–4 p.m. ET.

Is a signature required?

No. All orders (including RowErg, SkiErg, and BikeErg orders) ship without a signature required. If you are not home at the time of delivery, UPS/FedEx will leave the package where they would normally leave packages for your location. If you’d like signature required delivery service, please place your order by phone: 800.245.5676 (toll-free) Monday–Friday, 9:30 a.m.–4 p.m. ET. An additional fee may apply, and we cannot guarantee the carriers will comply, as they have suspended guaranteed services at this time.

What are the shipping dimensions?

Shipping dimensions for RowErgs, SkiErgs and BikeErgs are available on the relevant product page.

What packaging is used?

We use cardboard and recyclable expanded polystyrene (EPS) packaging to ship our RowErgs, SkiErgs and BikeErgs. Please recycle this packaging when possible:

Find an EPS drop-off location in North America

Shipping Costs¹

RowErgs | SkiErgs | BikeErgs | Accessories | Notes

RowErgs

	RowErg w/ standard legs (one box)	RowErg w/ tall legs (two boxes)	Dynamic (two boxes)
US, Lower 48 States	UPS/FedEx Ground: $55	UPS/FedEx Ground: $85	UPS/FedEx Ground: $105
Alaska/Hawaii	UPS/FedEx Ground: $175	UPS/FedEx Ground: $250	UPS/FedEx Ground: $355
APO/FPO/DPO	US Standard Post: $95–$115 Costs vary by ZIP Code.	US Standard Post: $150–$175 Costs vary by ZIP Code.	US Standard Post: $180–$210 Costs vary by ZIP Code.
Puerto Rico	UPS/FedEx Ground: $175	UPS/FedEx Ground: $250	UPS/FedEx Ground: $355
Canada2	UPS Int’l Standard Service/FedEx: $100	UPS Int’l Standard Service/FedEx: $140	UPS Int’l Standard Service/FedEx: $180
All other locations4

SkiErgs and BikeErgs

	SkiErg, Wall Mounted (one box)	SkiErg + Floor Stand (two boxes)	BikeErg (one box)
US, Lower 48 States	UPS/FedEx Ground: $55	UPS/FedEx Ground: $100	UPS/FedEx Ground: $60
Alaska/Hawaii	UPS/FedEx Ground: $175	UPS/FedEx Ground: $305	UPS/FedEx Ground: $200
APO/FPO/DPO	US Standard Post: $95–$110 Costs vary by ZIP Code.	US Standard Post: $170–$200 Costs vary by ZIP Code.	US Standard Post: $135–$160 Costs vary by ZIP Code.
Puerto Rico	UPS/FedEx Ground: $175	UPS/FedEx Ground: $305	UPS/FedEx Ground: $200
Canada2	UPS Int’l Standard Service/FedEx: $100	UPS Int’l Standard Service/FedEx: $165	UPS Int’l Standard Service/FedEx: $105
All other locations4

Tall Legs Retrofit Kit, Floor Mats, Slides, Scull Cases

	Tall Legs Retrofit Kit	RowErg and BikeErg Floor Mats	Slides (Spares and Pairs)	Scull Case
US, Lower 48 States	UPS/FedEx Ground: $30	UPS/FedEx Ground: $10	UPS/FedEx Ground: $55	UPS/FedEx Ground: $30
Alaska/Hawaii	UPS/FedEx Ground: $75	UPS/FedEx Ground: $10	UPS/FedEx Ground: $130	UPS/FedEx Ground: $30
APO/FPO/DPO	US Standard Post: $55–60	US Standard Post: $10	US Standard Post: $115–130 Costs vary by ZIP Code.	US Standard Post: $30
Puerto Rico	UPS/FedEx Ground: $75	UPS/FedEx Ground: $10	UPS/FedEx Ground: $130	UPS/FedEx Ground: $30
Canada2	UPS Int’l Standard Service/FedEx: $40	UPS Int’l Standard Service/FedEx: $25	UPS Int’l Standard Service/FedEx: $85	UPS Int’l Standard Service/FedEx: $70
All other locations4

Parts, Clothing and Other Accessories³

US, Lower 48 States	UPS/FedEx Ground: $10
Alaska/Hawaii	UPS/FedEx Ground: $10
APO/FPO/DPO	US Standard Post: $10
Puerto Rico	UPS/FedEx Ground: $10
Canada2	UPS Int’l Standard Service/FedEx: $15
All other locations4

Notes

¹ Shipping costs are subject to change without notice and may be subject to additional taxes. See Note 5, below, for additional information.

² Shipping costs listed for Canada do not include Canadian taxes or brokerage charges. All shipments to Canada are subject to these additional fees. See Note 6, below, for additional information.

³ Parts, clothing and accessories not otherwise listed in the above charts that are purchased with a RowErg, SkiErg or BikeErg ship at no extra cost.

⁴ For locations other than those listed in the above charts, please refer to our list of International Contacts for purchasing Concept2 equipment. For countries/territories in which we do not have an International Contact listed, please email c2global@concept2.com for more information.

⁵ US Taxes: Concept2 collects HI GET tax for orders shipping to Hawaii and sales tax for orders shipping to all other locations where sales tax applies. Please note that shipping charges may also be taxable on shipments to these locations.

If you are tax exempt in one of these locations, Concept2 needs tax exempt certificates from you made out to Concept2, Inc. Please email these to ar@concept2.com or fax them to 802.888.4791. If you are not tax exempt, sales tax will apply to any transaction shipping to one of these locations.

If there is no sales tax on your transaction and you are not a tax-exempt entity, it is because Concept2 is not required to and does not collect sales or use tax for the state to which the order is being delivered. Depending on the state’s tax laws, you may be required to pay use tax to the state to which the order is being delivered. Contact the state’s Tax Department to determine your use tax liability.

⁶ Canadian Taxes and Brokerage: All orders to Canada that total more than $0 USD will be shipped via UPS International Standard Service. Shipping costs displayed on this site for Canada do not include Canadian taxes or brokerage charges collected by UPS Canada. All shipments to Canada are subject to these additional fees.

Your shipment will be subject to the same sales and/or goods and services taxes that the province or territory to which you are shipping typically collects. The amount of tax assessed will be based on the total value of your order. Please refer to your local and federal tax authorities if you have questions on these rates.

Please Note:

• These are estimates only and may vary based on the current exchange rate. As such, they are subject to change.
• Brokerage fees themselves are subject to provincial/territorial sales and/or goods and service taxes; the estimates listed here do not include these taxes.
• Taxes and brokerage fees are based on the total value of your order.
• Canadian taxes and brokerage fees are payable to the carrier, not to Concept2.
• We encourage you to contact the carrier directly to better understand the taxes and brokerage fees your order will incur.

Estimated Brokerage Fees:

IMPORTANT: The estimates listed here are for the UPS brokerage fees only. They do NOT include tax assessed on the brokerage fee itself, nor the sales and/or goods and services taxes assessed on the total order value. For further questions regarding UPS Canadian Brokerage Billing, or the total fees you will be expected to pay to take delivery of your order, please call UPS Canadian Brokerage Directly: 888.520.9090, and have your tracking number ready.

The brokerage fee charged by UPS is comprised of 3 categories:

1. Entry Preparation Fee
2. Disbursement/Bond Fee
3. Additional Fees

The sum of the above is listed on the UPS charges as “Brokerage Fee.” Refer to the following chart for a breakdown.

Goods Value	Brokerage Fee
	1. Entry Preparation Fee*	2. Estimated Disbursement/Bond Fee	3. Additional Fees
$0–20 CAD	$0.00 USD	This is based on the amount of duty/tax paid by UPS to CBSA on your behalf and is calculated as follows: 2.7% of the duty/tax amount OR minimum of $6 CAD on UPS Standard Service, $10 CAD on all other service levels, whichever is greater.	Depending on the shipment and the services required by the customer, various other customs brokerage services and fees may apply. Please call UPS Canadian Brokerage Directly: 888.520.9090, with the total value of your order and have your tracking number ready. Concept2 is unable to provide confirmation of any additional fees that may be charged (in CAD) by UPS Canadian Brokerage.
$20.01–200 CAD	$4.00 USD
$200.01–1,000 CAD	$25.75 USD
$1,000.01–2,500 CAD	$35.00 USD
$2,500.01 and up CAD	$51.50 USD
*Note: The Entry Preparation Fee rates listed above are discounted exclusively for Concept2 customers and are referred to as a “shipper negotiated rate.” These rates are subject to exchange rate USD to CAD.

Resources:

• Canadian Taxes
• FedEx Brokerage Rates (requires a FedEx login account)

Note: All orders to Canada that total more than $0 USD will ship via UPS International Standard Service. If you would like your order to Canada to ship via FedEx instead of UPS International Standard Service, please call to place your order at 800.245.5676 during our standard office hours Monday–Friday 9:30am–4:00pm Eastern Time.